With effect from 23 March 2020 all Pensions Office staff are working from home. We are open during business hours as normal,  Monday – Friday 9am - 5pm

 

Please note, that we have restricted access to telephony and no access to post. In these circumstances we will ask all scheme members and their representatives to contact the Pensions Office in the first instance by email, pensions@cityoflondon.gov.uk .

 

We will also require alternative contact details to maintain communication, such as personal email and mobile phone details. Before we use these methods for communication of pension information we will also require digital verifications by way of birth certificate, driving licence, passport and other suitable document. Without such verification we will not send any pension information.

 

We still aim to provide, wherever possible, our normal level of service. However, at times we may have to focus our resource on our critical processes such as maintaining the monthly payment of pensions. In such an event non-critical processes may be delayed or postponed.

 

Please read the Covid FAQs for questions you may have regarding your pension.