Contact us

Contact information

During this time of year, we do see a peak in communications from members who need more information about their annual benefit statement, this unfortunately increases our call wait times. Please accept our apologies for any inconvenience this may cause you, we are working hard to reduce our wait times to acceptable levels.

Our email volumes have also been impacted and whilst we aim to respond to emails within 10 working days we may not meet this timescale. Please be assured that we will process your query as soon as possible.


The administration of the New Firefighters' Pension Scheme (NFPS) and the Firefighters' Pension Scheme (FPS) for the Kent Fire and Rescue Service is carried out by the Local Pensions Partnership (LPP). 


Want to notify us of your change of address? Or change of bank account details? You can do it online here

To find out more about our Member Self-Service facility click here


LPP - Your Pension Service 

PO Box 1383 

Preston PR2 0WR

For general enquiries

Telephone: 0300 323 0260


For queries regarding pension payments

Telephone: 01622692121 ext 2380


If you have any tax queries you should contact the tax office directly at:

Telephone: 0300 200 3300

Address:    HM Revenue and Customs


                  PO Box 1970


                  L75 1WX

Tax office reference number: 106/G2000